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Cambridge Womens Aid

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Live Chat

Our Live Chat service offers free, confidential advice and emotional support to women affected by domestic abuse, or worried about their relationship. It doesn't matter if this is recent or in the past - we are here to support you. Once you start a chat, you will be put through to a highly trained support worker who will listen to you and help you to explore your options. Live Chat is a safe and confidential space where you can share things at your own pace, and even choose to stay anonymous if you prefer. You have control over the conversation and you can end it whenever you want to. The support worker can help you explore your feelings, offer advice, provide information, refer you into the service for ongoing support, or signpost you to other services that can help, based on what you want.

 

Live Chat is online:

Monday          11 am to 4 pm

Tuesday         10 am to 4 pm

Wednesday   10 am to 4 pm

Thursday       10 am to 4 pm

Friday             Closed

 

You can also call us on 01223 361214, or email on outreach@cambridgewa.org.uk.

 

 

When you contact us, we will

  • Never judge you or what you say
  • Always have a fully trained female support worker available
  • Give you space to explore your options
  • Support you to make safe choices for you and your children
  • Keep everything you tell us confidential

Can I use Live Chat more than once?

Yes, you can. However, please be aware that you may speak to a new support worker who has no knowledge of your situation, nor any access to details of your previous chats. If you would like more ongoing emotional and practial support, you can ask to be referred into the service, or get in touch with the outreach team directly using the contact details below.

 

Other ways to contact us

Our live chat can get quite busy, which means you may be placed in a queue for a few minutes - but please do keep trying. You can also send an email to outreach@cambridgewa.org.uk, or call 01223 361214 within office hours to speak to an outreach worker on the phone.

 

Keeping your online searches private

If you want to cover your tracks online, here's some information on clearing your browser history.

Help me cover my tracks >

 

Other ways to get help

Women's Aid has gathered some useful links to websites and organisations who can provide you with information and support. 

View the useful links page >

 

What is domestic abuse?

Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading or violent behaviour, including sexual violence. In most cases, this is carried out by a partner, ex-partner, family member or a carer.

Read more about domestic abuse >

 

Staying safe

 

If you need to leave this page quickly, click on the 'Exit Site' button on the right of the page. This will take you straight to the Google homepage. You will still need to clear your browser history afterwards so that no one can tell you have visited this website. There are instructions on how to do this further down on this page.

 

Cambridge Women's Aid is not an emergency service. If you think you are in immediate danger, call the police on 999.